Frequently Asked Questions

Foreign nationals are expected to hold medical insurance for their stay, and border officers may ask for proof — entry can be refused without it. Separately, Ukraine's media law obliges media employers to insure journalists they send to areas of hostilities or occupied territories, under accident insurance; this policy does not cover that case.

Selectively, yes. Checks are more likely for longer stays, work or media entry. Having the PDF ready keeps the crossing to seconds either way.

Immediately after payment, by email: the policy as a PDF together with its electronic signature file. The full flow from form to certificate takes about five minutes.

Yes, at every open crossing. The policy is signed with a qualified electronic signature and is the contract itself. A printed backup is recommended in case your phone dies at the checkpoint.

An authorised representative of LLC “Welcome to Ukraine” (code 44559356), the insurance intermediary that concludes contracts on behalf of PrJSC IC “Euroins Ukraine” under an agency agreement. The signature can be checked on the state service ca.diia.gov.ua/verify, using the PDF and the .p7s signature file you receive.

Extended for most people: it raises the sum insured from 100,000 to 1,575,000 UAH — the level accepted for Ukrainian visa applications — for roughly €2 more on a 3-day trip. Medical cover is otherwise the same in both.

In areas of active hostilities, in temporarily occupied territories, within 50 km of either, and in territories under a special access regime. Everywhere else in Ukraine is covered.

No. Dental care is excluded under the contract's general terms. Budget for it separately if you are staying a while.

No. Injuries sustained while playing any sport or doing physical exercise are excluded. Skiing in the Carpathians, football with locals and gym accidents all fall outside this contract.

Flare-ups of an illness treated or medicated in the six months before the trip are excluded — unless the flare-up is an immediate threat to life or risks permanent disability, confirmed by the assistance company or the treating hospital.

No. The insurer pays from the first hryvnia — there is no excess left for you.

Yes, in both plans, as a named insured risk. Radiation injury is a separate paid option and is off unless requested.

You can withdraw within 30 calendar days of concluding the contract and get the premium back in full — but not if the policy term is under 30 days, and not once an event has been reported. Most short trips therefore fall outside this right.

No — the term is fixed when the contract is signed. Buy a longer term up front, or a second policy for the extra days.

Call the assistance line on your certificate first. If you paid yourself, send documents to the insurer within 30 calendar days of seeking care; a decision follows within 15 working days of the insurer holding the complete set.