Refunds

The 30-day withdrawal right

You may withdraw from the contract within 30 calendar days of concluding it, by written or electronic application to the insurer, and receive the premium back in full. The insurer pays within 5 banking days of the application, and the contract is treated as never concluded.

Two exceptions remove the right entirely:

• the policy term is shorter than 30 calendar days;
• an event with signs of an insured event has already been reported.

Since most trips insured here run under 30 days, the withdrawal right will not apply to a typical short-stay policy. Choose your dates carefully before paying.

Early termination of a longer policy

Outside the withdrawal window, either side may terminate early with 30 calendar days' written notice. If you initiate it, the insurer returns the premium for the unused period, less its costs of concluding and performing the contract and any claims already paid. Only whole remaining days count. The insurer's stated cost share is up to 60% of the tariff, so an early termination rarely returns most of the premium.

How to request one

Write to support@entryukraine.com from the email address the policy was issued to, and include the contract number from the PDF and the reason. We forward it to the intermediary and the insurer and keep you updated. The authoritative document is the refund policy (PDF).

Payment errors

If you were charged but received no policy, do not buy a second one. Contact us with the payment time and the email you used — a duplicate or failed transaction is traced and resolved with the payment provider.