Frequently asked questions
Is insurance mandatory to enter Ukraine?
Under current entry rules, foreign nationals should hold valid medical insurance for their stay, and border officers may request proof — entry can be refused without it. Journalists sent to areas of hostilities are additionally covered by a separate employer insurance obligation under Ukraine's media law.
Will the certificate be accepted at the border?
Yes. The certificate is issued under a licensed Ukrainian insurer's contract and signed with a qualified electronic signature — it is the contract itself, not a receipt. It is recognised at every open crossing.
How can I check the policy is genuine?
Upload the PDF together with its signature file (.p7s) to ca.diia.gov.ua/verify, the state service that verifies any electronic document in Ukraine. It confirms the signature is genuine and the contract unaltered. The insurer (code 22868348) and the intermediary LLC “Welcome to Ukraine” (code 44559356) can both be found in National Bank of Ukraine registers by company code.
Where does the policy actually work?
Across Ukraine, with important exceptions: it does not apply in areas of active hostilities, in temporarily occupied territories, within 50 km of either, or in places under a special access regime.
What is not covered?
This is emergency cover, not general health insurance. Dental care, sports injuries, planned treatment, chronic conditions and flare-ups of illnesses treated in the six months before the trip are outside the contract. The full list is on the insurance conditions page.
Is the price on this page the final price?
Yes. The figures shown already include the 8% service fee, so the amount you see is the amount charged. The exact premium depends on your trip dates and is confirmed before payment.
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