Terms of Service

1. Who operates this site

entryukraine.com is a sales channel of LIMITED LIABILITY COMPANY “WELCOME TO UKRAINE” (company code 44559356), registered at Ushinsky str., bldg. 40, office 302, Kyiv 03151, Ukraine — an insurance intermediary listed in the National Bank of Ukraine register of insurance intermediaries, which concludes contracts on the insurer's behalf and processes payments.

Contact for this site: support@entryukraine.com. Intermediary hotline: +380 93 542 67 32, info@welcomeukraine.today.

2. What we do, and what we do not do

This site provides an online interface for buying the BRAVE travel medical insurance product for Ukraine. The insurance contract is concluded between you and PrJSC IC “Euroins Ukraine” (company code 22868348), a licensed Ukrainian insurer supervised by the National Bank of Ukraine. LLC “Welcome to Ukraine” acts as the insurer's intermediary under an agency agreement: it concludes and signs contracts on the insurer's behalf and delivers the documents. The insurer underwrites the risk.

We do not set the insurance terms, do not decide claims and do not pay claims. Questions about cover and claims are resolved with the insurer under the insurance conditions.

3. How the contract is concluded

You submit your details, confirm your email address with a four-digit code, and pay by card on a payment page provided by WayForPay. Card details are entered on the payment provider's page and are never transmitted to or stored by this site.

Completing and signing the electronic application constitutes acceptance of the insurer's public offer. The contract is deemed concluded once a qualified electronic signature is affixed on the insurer's behalf — by an authorised representative of LLC “Welcome to Ukraine” as its intermediary — and your premium has been credited in full. The policy is then sent to the email address you provided, as a PDF together with its signature file (.p7s). If it has not arrived within 30 minutes, contact us and we will trace it.

You can verify the signature and the integrity of the document yourself at the state service ca.diia.gov.ua/verify.

4. Accuracy of your details

The policy is issued from the data you enter. Names must match your passport, in Latin characters. Before confirming, you are required to check the data and the terms you selected. An incorrect passport number, date of birth or entry date can make the policy unusable at the border or when claiming, and corrections after issuance may not be possible.

You must also disclose circumstances material to the assessment of risk. Withholding them can be grounds for refusing a claim.

5. Prices

Prices shown on this site are in euros and already include the service fee. The underlying tariff is set in hryvnia by the insurer, so euro figures move with the exchange rate. The exact premium for your dates is calculated and displayed before payment; that amount is what is charged.

6. Eligibility limits

The product insures foreign nationals travelling lawfully in Ukraine. It cannot be issued to travellers aged 70 or over. The term sold here is 3 to 180 days and cannot be extended after issuance. Up to ten insured people can be placed on one policy.

7. Withdrawal and refunds

You may withdraw from the contract within 30 calendar days of its conclusion and receive the premium back in full — except where the term is shorter than 30 days or an event has already been reported. Refunds otherwise follow the intermediary's refund policy and the insurance contract. See our refund page.

8. Information on this site

Pages about entry requirements, border crossings and insurance are provided for general information. Entry rules and insurance terms change, and border control decides each case individually. We keep this site current but do not warrant that it is complete or up to date at the moment you read it, and it is not legal advice. The insurer's documents prevail over any summary here.

9. Liability

Liability is limited to the service actually provided: presenting the product, transmitting your order and delivering the documents. We are not liable for the insurer's decisions on claims, for treatment provided by medical institutions, for border control decisions, or for consequences of inaccurate data you supplied. Nothing here limits liability that cannot be limited under Ukrainian law.

10. Governing law

These terms are governed by the law of Ukraine. The insurance contract itself is governed by the insurer's public offer, the general terms of the BRAVE product and Ukrainian insurance law; disputes are resolved by negotiation and, failing that, in the courts of Ukraine.

11. Changes

We may update these terms. The version in force is the one published on this page on the date of your order; the last update date is shown above.